Refund Policy

7-Day Return Guarantee

EA Official Brandstore provides a 7-day return guarantee on all products purchased through our website. If you encounter any issues, damages, or defects with your order, please notify us within 7 days of delivery, and we will process a full refund.

How to Return a Defective Item

To initiate a return for a defective item, please email us at shop@officialbrand.store from your registered EA email address within 7 days of receiving the product. We will arrange for the defective product to be collected and issue a refund to your original payment method.

Tampered or Open Packages

If your package appears to be open or tampered with, please do not accept it. Contact us immediately at shop@officialbrand.store, and we will address the issue promptly.

Return Conditions

Returned products must include all original packaging and accessories, such as the retail box, manuals, cables, and any other items that were included with the product at the time of delivery.

Return Requirements

The product must have a valid, readable, and unaltered serial number. Products with missing, damaged, or otherwise unreadable serial numbers will not be eligible for return.

Refund Processing

Once the returned product is received and inspected, the refund will be credited to the account or card used for the original payment. Please allow 5-7 working days for the refund to be processed and reflected in your account.

Exchange Policy

We do not offer exchanges on the website. If you receive a defective, incorrect, or damaged product, you may return it for a refund and place a new order for the desired item.